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Zapier's UX Research Tech Stack
The Tools We Use For UXR at Zapier
Jun 26, 2020 • 
Roy Opata Olende
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Zapier's UX Research Tech Stack
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How to Avoid the Research Repository Death Trap 👻
A research repo is (sometimes) not the solution. If you want to avoid the repo death trap, I have some good news: Stephanie Marsh is about to teach you…
Oct 31, 2023 • 
Roy Opata Olende
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How to Avoid the Research Repository Death Trap 👻
Our Discomfort with Research Democratization
After nearly a year of (seemingly) constant news about UX research layoffs, it does feel like the research landscape has shifted. It’s leaving some of…
Oct 3, 2023 • 
Roy Opata Olende
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Our Discomfort with Research Democratization
My Research Ops Daily Routine
1. Stay away from Slack...
May 26, 2020 • 
Roy Opata Olende
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My Research Ops Daily Routine
10
How We Set Up Research Ride-Alongs at Zapier
All Hands Support (AHS) has been a practice at Zapier since the company launched. Last year, as the company grew larger, we decided to adjust AHS to…
Feb 26, 2021 • 
Roy Opata Olende
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How We Set Up Research Ride-Alongs at Zapier
No Research Ops? Big Problems!
From no ReOps team, to a ReOps team, and back to no ReOps team. How we're adjusting to running a scaled-up Ops practice with no Ops folks.
Oct 25, 2023 • 
Roy Opata Olende
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No Research Ops? Big Problems!
2
Getting Started with Research Operations
“How did you get a job in Research Ops?”After I started my past role running Research Ops at Zapier, I got this question in my LinkedIn DM nearly every…
Nov 28, 2023 • 
Roy Opata Olende
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Getting Started with Research Operations
My Favourite Research Ops Articles & Videos
Research Ops is a relatively new practice.
Feb 8, 2021 • 
Roy Opata Olende
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My Favourite Research Ops Articles & Videos
I Just Launched a Research Ops Practice - Here's What I Did First
How do you get a Research Ops practice up and running?
Apr 27, 2020 • 
Roy Opata Olende
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I Just Launched a Research Ops Practice - Here's What I Did First
Breaking Out of the UXR Monolith
Between the tech sector layoffs and Judd Antin’s UXR Reckoning article, UXRs are — perhaps now more than ever — scrambling to figure out what shifts to…
Apr 12, 2024 • 
Roy Opata Olende

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Breaking Out of the UXR Monolith
I'm Moving Back to UX Research
This week, I’m temporarily shifting from Research Ops back into a UX Research role.
Oct 28, 2020 • 
Roy Opata Olende
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I'm Moving Back to UX Research
New Name, Who Dis?
System17 is no more.
Feb 22, 2021 • 
Roy Opata Olende
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New Name, Who Dis?
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