Scaling Research

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The Tools We Use For UXR at Zapier
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1. Stay away from Slack...
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This week, I’m temporarily shifting from Research Ops back into a UX Research role. My manager — Zapier’s Head of UXR — is off on parental leave, so I’m…
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How do you get a Research Ops practice up and running? There are lots of good approaches, but here’s where I started. 1. Understanding the State of UX…
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I recently had a few conversations with UX researchers interested in switching to a Research Operations role. The two questions that most commonly pop…
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Research Ops is a relatively new practice. There aren’t too many resources about ReOps floating around the Internet; discovering helpful information can…
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All Hands Support (AHS) has been a practice at Zapier since the company launched. Last year, as the company grew larger, we decided to adjust AHS to…
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In my last post, I wrote about my seemingly endless work projects and tasks. It can be difficult to prioritize work as a Research Ops team of one. What…
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With Q3 around the corner, planning is top of mind for me right now. Scoping out major projects for the next three months is a difficult task. I’m the…
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System17 is no more. 🪦 Scaling Research is the new name of this newsletter and my podcast. Yes, in case you didn’t know, I started a podcast. 🎧 You…
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I Only Have Myself to Blame!
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In this episode of the Scaling Research podcast, I’m chatting with Cory Weissenborn. Cory runs Research Ops at Credit Karma. She has a wealth of…
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