The Tools We Use For UXR at Zapier
Thank you for this post! I will share it with our research team. Hope, we are going to try Lookback for interviews) In my turn, I suggest trying Miro for collaboration things :)
Thoroughly enjoyed this post - thank you for this. I'm using a basic Google spreadsheet for panel management however I'm looking into tapping into our internal Salesforce platform for this purpose. Its still early days and I'm not entirely sure about feasibility of this tactic, but I'll let you know how it goes!
Love reading about people's UXR stacks. 🤓 Look forward to learning more about your Calendly/Zapier setup!
Thanks for sharing this Roy. While I prefer Zoom too, but we had a big time issue while working on a project. Surprisingly a lot of participants were unable to use or had network connectivity issues. So we switched to Whereby and it worked like a charm. The best part is, it doesn’t require any prior installation.
However doing remote moderated testing on mobile is still a challenge. I have noticed people get confused how to share their screen and a lot of troubleshooting goes on to fix it. That’s one reason why we do prefer to test even mobile prototypes on a desktop browser. It’s not perfect but at least works.
Thanks for sharing! We use Validately for unmoderated research, Pendo for in product surveys and analytics, and SurveyMonkey for email surveys.
Great post Roy! Of course I can recommend https://condens.io/ for synthesis and as a research repository
Good information. Thanks Roy.
Unrelated to UX but I am curious to know what would Zapier's testing tech stack look like... can you prompt one of your Test Leads to write about that.