Oct 26, 2023Liked by Roy Opata Olende

I feel you, Roy. I appreciate your approach - it's clear and fair and rational. I am wondering how you are setting expectations with your stakeholders around how this additional Ops work now on Researchers impacts Research capacity, and also things like any democratization programs you are running. Something has to give, right?

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Yeah, there's no way to run like we used to. I've communicated our game plan along the way to our stakeholder groups through a mixture of meetings and async comms. Some things will take longer and some things just can't be done. One thing we have prioritized is training: we'll be releasing a program to help folks with research basics to free up more time for UXRs.

I think it'll take a while settle into long-term mode, too. There's bound to be a surprise around the corner.

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