Scaling Research

Research Beyond the UX Bubble 🫧

How often do you collaborate with other insights teams? How much do you work with partners in Sales and Marketing? How about your insights peers in…

May 3, 2024 • 

Roy Opata Olende

April 2024

Breaking Out of the UXR Monolith

Between the tech sector layoffs and Judd Antin’s UXR Reckoning article, UXRs are — perhaps now more than ever — scrambling to figure out what shifts to…

Apr 12, 2024 • 

Roy Opata Olende

November 2023

Getting Started with Research Operations

“How did you get a job in Research Ops?”After I started my past role running Research Ops at Zapier, I got this question in my LinkedIn DM nearly every…

Nov 28, 2023 • 

Roy Opata Olende

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October 2023

How to Avoid the Research Repository Death Trap 👻

A research repo is (sometimes) not the solution. If you want to avoid the repo death trap, I have some good news: Stephanie Marsh is about to teach you…

Oct 31, 2023 • 

Roy Opata Olende

2

No Research Ops? Big Problems!

From no ReOps team, to a ReOps team, and back to no ReOps team. How we're adjusting to running a scaled-up Ops practice with no Ops folks.

Oct 25, 2023 • 

Roy Opata Olende

3

2

The Face-to-Face Advantage: An Argument for In-Person Research

A research lab program? In 2023?! Yes, they still exist. In fact, labs might be more valuable than ever.

Oct 11, 2023

1

Our Discomfort with Research Democratization

After nearly a year of (seemingly) constant news about UX research layoffs, it does feel like the research landscape has shifted. It’s leaving some of…

Oct 3, 2023 • 

Roy Opata Olende

2

March 2021

The Importance of Career Growth Paths in Research Ops

Tim Toy has a wealth of Research Ops experience. He started off in research for recruitment for Adobe, made some pit stops along the way, and today he…

Mar 29, 2021 • 

Roy Opata Olende

1

Building Cross-Functional Partnerships: A Critical ReOps Practice

In this episode of the Scaling Research podcast, I’m chatting with Cory Weissenborn. Cory runs Research Ops at Credit Karma. She has a wealth of…

Mar 12, 2021 • 

Roy Opata Olende

1

Should Research Ops Report to UXR or an Ops Function?

Should ReOps sit within UX research (UXR)? Or perhaps a wider Ops function within the Design/Product org makes more sense? When does one approach fit…

Mar 5, 2021 • 

Roy Opata Olende

1

Maturing a Research Ops Practice

In this episode of the Scaling Research podcast, I chat with Kate Towsey. Kate is the Research Ops Manager at Atlassian and the catalyst behind the…

Mar 3, 2021 • 

Roy Opata Olende

2

February 2021

How We Set Up Research Ride-Alongs at Zapier

All Hands Support (AHS) has been a practice at Zapier since the company launched. Last year, as the company grew larger, we decided to adjust AHS to…

Feb 26, 2021 • 

Roy Opata Olende

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