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Scaling Research is Returning 🌅
A lot has happened since I last hit ‘Publish’ in March 2021. I shifted positions multiple times at work, built an incredible UXR team and travelled a…
Roy Opata Olende
Oct 17, 2022
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Scaling Research is Returning 🌅
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March 2021
The Importance of Career Growth Paths in Research Ops
Tim Toy has a wealth of Research Ops experience. He started off in research for recruitment for Adobe, made some pit stops along the way, and today he…
Roy Opata Olende
Mar 29, 2021
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The Importance of Career Growth Paths in Research Ops
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Building Cross-Functional Partnerships: A Critical ReOps Practice
In this episode of the Scaling Research podcast, I’m chatting with Cory Weissenborn. Cory runs Research Ops at Credit Karma. She has a wealth of…
Roy Opata Olende
Mar 12, 2021
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Building Cross-Functional Partnerships: A Critical ReOps Practice
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Should Research Ops Report to UXR or an Ops Function?
Should ReOps sit within UX research (UXR)? Or perhaps a wider Ops function within the Design/Product org makes more sense? When does one approach fit…
Roy Opata Olende
Mar 5, 2021
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Should Research Ops Report to UXR or an Ops Function?
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Maturing a Research Ops Practice
In this episode of the Scaling Research podcast, I chat with Kate Towsey. Kate is the Research Ops Manager at Atlassian and the catalyst behind the…
Roy Opata Olende
Mar 3, 2021
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Maturing a Research Ops Practice
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February 2021
How We Set Up Research Ride-Alongs at Zapier
All Hands Support (AHS) has been a practice at Zapier since the company launched. Last year, as the company grew larger, we decided to adjust AHS to…
Roy Opata Olende
Feb 26, 2021
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How We Set Up Research Ride-Alongs at Zapier
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Research Ops Models
In this episode of the Scaling Research podcast, I chat with Kim Porter who leads Research Ops at BT. We talk about her journey into this role and then…
Roy Opata Olende
Feb 23, 2021
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Research Ops Models
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New Name, Who Dis?
System17 is no more. 🪦 Scaling Research is the new name of this newsletter and my podcast. Yes, in case you didn’t know, I started a podcast. 🎧 You…
Roy Opata Olende
Feb 22, 2021
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New Name, Who Dis?
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Scaling Research Podcast - Season 1 Episodes
I had some insightful conversations about Research Ops in season 1 of the Scaling Research podcast (formerly Research at Scale). Here’s the full…
Roy Opata Olende
Feb 22, 2021
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Scaling Research Podcast - Season 1 Episodes
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My Favourite Research Ops Articles & Videos
Research Ops is a relatively new practice. There aren’t too many resources about ReOps floating around the Internet; discovering helpful information can…
Roy Opata Olende
Feb 8, 2021
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My Favourite Research Ops Articles & Videos
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January 2021
How and Why We Ran a Remote Research Mini-Retreat
Zapier is a fully distributed company. Our remote team gathers a few times a year for retreats, but the pandemic forced us to cancel in-person…
Roy Opata Olende
Jan 26, 2021
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How and Why We Ran a Remote Research Mini-Retreat
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Rethinking My Research Ops Project Timelines
Towards the end of each quarter, I spend time reflecting on the work I’ve accomplished and plan for the next cycle. This year, I’ve learned that I need…
Roy Opata Olende
Jan 10, 2021
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Rethinking My Research Ops Project Timelines
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