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A lot has happened since I last hit ‘Publish’ in March 2021. I shifted positions multiple times at work, built an incredible UXR team and travelled a…
Roy Opata Olende
4

March 2021

Tim Toy has a wealth of Research Ops experience. He started off in research for recruitment for Adobe, made some pit stops along the way, and today he…
Roy Opata Olende
In this episode of the Scaling Research podcast, I’m chatting with Cory Weissenborn. Cory runs Research Ops at Credit Karma. She has a wealth of…
Roy Opata Olende
Should ReOps sit within UX research (UXR)? Or perhaps a wider Ops function within the Design/Product org makes more sense? When does one approach fit…
Roy Opata Olende
In this episode of the Scaling Research podcast, I chat with Kate Towsey. Kate is the Research Ops Manager at Atlassian and the catalyst behind the…
Roy Opata Olende

February 2021

All Hands Support (AHS) has been a practice at Zapier since the company launched. Last year, as the company grew larger, we decided to adjust AHS to…
Roy Opata Olende
In this episode of the Scaling Research podcast, I chat with Kim Porter who leads Research Ops at BT. We talk about her journey into this role and then…
Roy Opata Olende
System17 is no more. 🪦 Scaling Research is the new name of this newsletter and my podcast. Yes, in case you didn’t know, I started a podcast. 🎧 You…
Roy Opata Olende
I had some insightful conversations about Research Ops in season 1 of the Scaling Research podcast (formerly Research at Scale). Here’s the full…
Roy Opata Olende
2
Research Ops is a relatively new practice. There aren’t too many resources about ReOps floating around the Internet; discovering helpful information can…
Roy Opata Olende

January 2021

Zapier is a fully distributed company. Our remote team gathers a few times a year for retreats, but the pandemic forced us to cancel in-person…
Roy Opata Olende
Towards the end of each quarter, I spend time reflecting on the work I’ve accomplished and plan for the next cycle. This year, I’ve learned that I need…
Roy Opata Olende
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