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Breaking Out of the UXR Monolith
Between the tech sector layoffs and Judd Antin’s UXR Reckoning article, UXRs are — perhaps now more than ever — scrambling to figure out what shifts to…
Apr 12
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Roy Opata Olende
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Breaking Out of the UXR Monolith
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November 2023
Getting Started with Research Operations
“How did you get a job in Research Ops?”After I started my past role running Research Ops at Zapier, I got this question in my LinkedIn DM nearly every…
Nov 28, 2023
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Roy Opata Olende
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Getting Started with Research Operations
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October 2023
How to Avoid the Research Repository Death Trap 👻
A research repo is (sometimes) not the solution. If you want to avoid the repo death trap, I have some good news: Stephanie Marsh is about to teach you…
Oct 31, 2023
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Roy Opata Olende
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How to Avoid the Research Repository Death Trap 👻
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No Research Ops? Big Problems!
From no ReOps team, to a ReOps team, and back to no ReOps team. How we're adjusting to running a scaled-up Ops practice with no Ops folks.
Oct 25, 2023
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Roy Opata Olende
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No Research Ops? Big Problems!
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The Face-to-Face Advantage: An Argument for In-Person Research
A research lab program? In 2023?! Yes, they still exist. In fact, labs might be more valuable than ever.
Oct 11, 2023
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The Face-to-Face Advantage: An Argument for In-Person Research
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Our Discomfort with Research Democratization
After nearly a year of (seemingly) constant news about UX research layoffs, it does feel like the research landscape has shifted. It’s leaving some of…
Oct 3, 2023
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Roy Opata Olende
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Our Discomfort with Research Democratization
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March 2021
The Importance of Career Growth Paths in Research Ops
Tim Toy has a wealth of Research Ops experience. He started off in research for recruitment for Adobe, made some pit stops along the way, and today he…
Mar 29, 2021
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Roy Opata Olende
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The Importance of Career Growth Paths in Research Ops
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Building Cross-Functional Partnerships: A Critical ReOps Practice
In this episode of the Scaling Research podcast, I’m chatting with Cory Weissenborn. Cory runs Research Ops at Credit Karma. She has a wealth of…
Mar 12, 2021
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Roy Opata Olende
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Building Cross-Functional Partnerships: A Critical ReOps Practice
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Should Research Ops Report to UXR or an Ops Function?
Should ReOps sit within UX research (UXR)? Or perhaps a wider Ops function within the Design/Product org makes more sense? When does one approach fit…
Mar 5, 2021
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Roy Opata Olende
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Should Research Ops Report to UXR or an Ops Function?
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Maturing a Research Ops Practice
In this episode of the Scaling Research podcast, I chat with Kate Towsey. Kate is the Research Ops Manager at Atlassian and the catalyst behind the…
Mar 3, 2021
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Roy Opata Olende
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Maturing a Research Ops Practice
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February 2021
How We Set Up Research Ride-Alongs at Zapier
All Hands Support (AHS) has been a practice at Zapier since the company launched. Last year, as the company grew larger, we decided to adjust AHS to…
Feb 26, 2021
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Roy Opata Olende
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How We Set Up Research Ride-Alongs at Zapier
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Research Ops Models
In this episode of the Scaling Research podcast, I chat with Kim Porter who leads Research Ops at BT. We talk about her journey into this role and then…
Feb 23, 2021
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Roy Opata Olende
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Research Ops Models
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