I’m a big fan of Kate Towsey and an even bigger fan of this tweet. Research Ops is not user research; rather, ReOps is service design. Creating the structures, processes, and experiences that enable better research is complicated. It requires a deep understanding of the visible and invisible elements that impact the research experience. It also demands nimble delivery of resources that help researchers.
Researching the Researcher
Researching the Researcher
Researching the Researcher
I’m a big fan of Kate Towsey and an even bigger fan of this tweet. Research Ops is not user research; rather, ReOps is service design. Creating the structures, processes, and experiences that enable better research is complicated. It requires a deep understanding of the visible and invisible elements that impact the research experience. It also demands nimble delivery of resources that help researchers.